FAQ’s
Find clear answers to common questions about our NDIS Services , funding, and how we can support your journey.
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Frequently Asked Questions (FAQ's)
We are a registered NDIS provider offering disability support services across Australia, with dedicated local teams currently operating throughout Queensland.
Yes. Hello Home Care is fully registered with the NDIS Quality and Safeguards Commission. You can find us on the NDIS Provider register under our registration number.
We offer a full range of NDIS Supports, including daily personal care, high-intensity complex care, community nursing, life skills development, transport assistance, accommodation support, and social & community participation programs.
Our team consists of qualified Support Workers, many of whom are also Registered Nurses. All staff undergo comprehensive screening, NDIS orientation, and ongoing training specific to disability support and complex care needs.
Contact our friendly team for a free, no-obligation conversation. We'll discuss your needs, explain how our services align with your NDIS Plan, and guide you through our simple onboarding process.
Yes. We support participants with NDIA-managed, plan-managed, and self-managed NDIS Plans.
All our services are priced according to the current NDIS Price Guide set by the NDIA. We are committed to transparent pricing with no hidden fees.
To ensure meaningful, quality support, we typically have a 2-hour minimum for most in-home and community access shifts.
Care & Support Delivery.
Absolutely. We believe in the right match. We'll work with you to find a support worker whose skills and personality suit your needs, and you can request a change at any time.
We understand that plans change. We follow the NDIS cancellation policy, which typically requires 7 days' notice. Please contact our team as soon as possible to discuss any changes.
Yes, we offer 24/7 support options, including overnight assistance and Supported Independent Living (SIL) arrangements, tailored to individual needs.
Safety is our priority. We adhere to strict NDIS Practice Standards, conduct regular risk assessments, and have robust incident management procedures. Our staff are trained in emergency response and mandatory reporting.
Yes. We can provide progress reports and support documentation to assist with your NDIS Plan Reviews, helping to demonstrate your achievements and ongoing needs.
Transport & Community Access
Yes, we offer reliable transport assistance to medical appointments, work, educational programs, shopping, and social outings as part of our travel support services.
Absolutely. We help participants join community events, workshops, recreational programs, and social groups to build connections and reduce isolation.
Complex & Clinical Care
Yes. Our team includes Registered Nurses and experienced support workers trained in high-intensity supports, including enteral feeding, catheter management, complex wound care, and medication administration.
We deliver complex care such as bowel care, subcutaneous injections, severe dysphagia management, and ventilation support, all conducted by clinically trained staff.
Yes. Our accommodation and tenancy support includes assistance with housing applications, understanding rental agreements, and communicating with real estate agents or housing services.
Yes, we provide 24/7 support in shared living environments, focusing on skill-building, daily routines, and helping you live as independently as possible.
We welcome all feedback. You can speak directly with your support coordinator, call our office, or use our formal complaints process. We are committed to resolving concerns promptly and respectfully, in line with NDIS requirements.
More Questions? We're Here to Help.
If you couldn’t find the answer you were looking for, our friendly team is ready to assist you. Contact us today for clear, personalised advice about our NDIS Services and how we can support your goals.
